Securus Technologies
Representative demanded security code and exact call date and would not help

I spoke to a rep on 02/15, just wondering if my bill was up to date because I was not able to get calls from my son. She asked for a security code, which I responded I did not recall ever having, and she stated nothing could be done without it. Fine, so she proceeded to ask security questions. I answered all except the actual date of our last call. I replied I don't remember, only that it was last week. She insisted on an exact date. Well, I replied, I do not record the dates of my son's conversations. I did provide my account number and the last call on my bill! But to no avail, she refused to proceed to assist me. She proceeded to badger me with questions and interrogate me on what I was saying to her, insinuating I was lying!

Finally she suggested resetting the code, and I agreed, so she said it would take up to a few days. She told me to mail in my last bill and place the new code on the paper (really), or fax it (really). How secure is that! Needless to say, I will definitely be removing myself from this account, by the way; I never voluntarily got on!

Company: Securus Technologies
Country: USA
State: Texas
City: Dallas
ZIP: 75254
Address: 14651 Dallas Parkway, Suite 600
Phone: 9722770300, 8008446591
Site: securustech.net

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