Apple
iPhone 5 screen cracked after small pinprick blemish spread

I am disgusted with Apple. I had heard that iPhone 5 had screen problems on several sites. We bought one in Nov for my daughter for a Christmas gift as she had had no problems with her iPhone 4. When she opened it we noticed there was a small pinprick in upper left corner of the screen. We should have returned it but as we had bought it Nov 15
and she opened it in late Dec our 30 day warranty was up anyway. So of course the blemish spread and now the entire screen is cracked. AT&T does not deal with problems but refers you to Apple. Apple rep told me it was over $200 to replace the screen but I found an independent company in Springfield that will fix it in one hour for $20 more. By the time I shipped and waited for phone to be returned I would be ahead to have it fixed promptly. It is also a safety issue to have a teenage child without a cell phone as she takes after school classes. She has $250 in her checking account which she has saved by doing odd jobs. Ironically this is the cost to get phone screen replaced. We are very unhappy with the company and although we all have iPhones we will probably go with another company when contract ends to avoid Apple products through At$t. As we had an upgrade available we bought the phone for a lesser price however the Apple company really knows how to manipulate a cracked screen (that is probably a two dollar part) into a major expense. We no longer buy an insurance plan as we had one in the past and AT&T used every excuse in the book to get out of fixing our Blackberry. The phone rep actually asked us if we showered with the phone! As that took us a month to get resolved we just try to be very careful with our phones. My daughter has just learned a hard lesson about companies not backing their products. Shame on you Apple. If you lose one customer who would probably buy several phones from you in their lifetime isn't it better to work with them than lose their business?

Company: Apple
Country: USA
Phone: 8006927753
Site: apple.com

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