FedEx
Goods delayed over 4 months, pickup refused at Swindon branch

Dear all, I just googled FedEx and was shocked to see so much hate. I am not alone, then. My friend and I have been waiting for a very important delivery for over 4 months. They have sent the goods to the wrong address more than once, then sent it all the way back to its main depot, which was 300 miles away in London. What are you thinking? Can't you phone?

It gets better. While all this is happening (sorry, I could add more but will not waste your time), my friend got a call from the Swindon branch to pick up his goods. He arrived and showed all relevant documents, and the manager and staff knew him from before (it was not the first time he had visited Swindon to pick up). He was told no, he could not pick up the goods. What? It's not yours! How do they get away with this terrible service and behavior? Who can we report this to? It is absolutely insane!

We are still waiting after 4 months, and they are wasting time, barely even trying to get it sent to my friend. How crazy can this get?

Company: FedEx
Country: United Kingdom

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