Home Depot
Honda mower return refused four days late, repair not covered

I bought a new Honda Smart Mower on 06/15 from Home Depot, took it home, and it worked great the first time!

I went on vacation, came home, and went to cut the grass, but the new mower wouldn't pull itself. So I loaded up the mower and went to Home Depot, not to return it, only to exchange it for another just like it. I was told I had missed the refund or exchange date by 4 days, but the lady who was helping me said the manager should be able to help, as I was away from home on the last day for return. Wrong! She could not care less. She said I could leave it for repair, but that was all she could do.

I didn't want that at all, but I needed my mower. So they made the repair (the drive belt had come off) and it was now ready for pick-up. But what they failed to tell me was that they are not authorized to make warranty repairs. You would think they might tell you this up front!

Long story short, the mower is still there and I'm still here. It's not about the money. It's the lack of customer service!

Company: Home Depot
Country: USA

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