Direct TV/Via Walmart
Signal Lost After 3 Days, Told 24 Hours to Cancel

Purchased direct tv thru Walmart in franklin, in
on the 12th of Dec. installed on the 14th on the 17 we got up to no signal / no service. I called dtv and went through 55minutes of plug and unplug, turn on and off etc. I finally got fed up and told her to just disconnect and come get their equip. She transf. Me to that dept and when I explained the guy that installed this told us we have 7 days to back out of the contract and that's what I'm opting to do. She informed me that was not true. So then I ask them to send someone out to fix the system she checked and said since I purchased from Walmart I'd have to go back to them to schedule service because they are not directly connected to direct tv. I called back to Walmart and talked to the guy who sold us and he said they have their own installers and repair crew not connected with direct tv. So again I have to call their service and was told to call back after holding for 10 minutes! What happened to a 3 day out of a contract? Today, I was told I had only 24 hours after installation to opt out of the contract. I don't believe Walmart should have these people in store misrepresenting direct tv. Now what can I do, I'm here with no service. I'm under contract for 695.88 for the first year and 875.88 for the second year. That's a total of $1,571.76

Company: Direct TV/Via Walmart
Country: USA
State: Arkansas
City: Bentonville
ZIP: 72716-8611
Address: 702 SW 8th Street
Phone: 4792734000
Site: walmart.com

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