Directv
One-Year Contract Signed, Then Told 18 Months and Charged $80
- 02-07-2009
- 33
When we signed up for Direct TV on Dec. 27, the installers had a contract that stated our term of service was for one year (12 months), which we signed. When I called to cancel service on 2-25, the customer rep for Direct TV informed me that we had signed up for an 18 month term of service and that we would be charged an $80 early disconnect fee. This is extremely unethical customer abuse. Not charging us an early disconnect fee would be the right thing for Direct TV to do. I will go to the Better Business Bureau in order to fight the disconnect fee.
Company: Directv
Country: USA