JustAnswer.com
Scam

I contacted Just Answer.com to ask a medical question. I asked my question and paid $15 via Pay Pal, I was not only ask my telephone number AND my cell phone provider but also my email address. I was told in my "message" it would take "7 minutes until an "expert" answered my question and to "not leave the website page, we will notify you if an "expert" needs more time" Unfortunately "no expert was available" and I was left sitting in front of my computer screen for AN HOUR! When no email from an "expert" arrived I clicked the website off and went to paypal and checked my account low and behold the "good faith deposit" that was suppose to be PENDING was TAKEN OUT! So then and there I went to the resolution center to file a complaint. And then I see a message in a box asking me if I was having problems that I could contact "CUSTOMER SERVICE" 24/7. So I indeed contacted them and explained my situation, the man named "dave" did NOT speak English well (but of course) AND he was RUDE. I explained to him I did not pay to have someone blow me off and make me wait an hour, that I am a small business owner and I KNOW how pay pal works and something that is "completed" CANNOT be in a "PENDING" Status. This really "confused" him and he tried to run around with me until I flat out called him a liar and DEMANDED my money IMMEDIATELY! He continued to try to "satisfy" me and tell me an "expert" would soon answer my question! Lol I stayed on the phone with this man for 10 minutes going back and forth with him that "I am not satisfied and I have not received an answer" and that my question was a medical one and I am going to the dr in the morning anyway! I cannot WAIT 24 HOURS! (As this he said was their "policy") WHERE IS THIS LOCATED ON THE SITE!? NOWHERE! Lol

He then proceeded to tell me "I will refund your money but it can take 3-5 Business Days" I told him I think not and that because I paid with PayPal and they took it out immediately they would PUT IT BACK RIGHT NOW! He stuttered a bit and when I told him I would turn them into The BBB AND PayPal his attitude shifted and he was VERY nice. I requested a Confirmation Number and "Regretfully they do not have confirmation numbers but I could have his name and Employaa Number" Ugh, who doesn't use confirmation numbers? 0_o So I told him if I did not recieve my money in 15 minutes or less not only would I turn them into the BBB and PayPal but I would leave feedback ALL OVER THE WEB! So I bid him good day and hung up on Him. Guess what? I got my refund in less than 5 minutes. IT CAN BE DONE!

If they scam you, call this number it impossible to find it anywhere on the web!

1-888587-8220 It's 24/7

Conclusion: this site is a scam beware beware beware!!!

(All of this over $15? Yep... It's my money!)

Company: JustAnswer.com
Country: USA

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