JustAnswer.com
Waited an hour for medical expert, $15 deposit still taken

I contacted Just Answer.com to ask a medical question. I asked my question and paid $15 via PayPal. They asked not only for my telephone number and my cell phone provider but also for my email address. I was told in my "message" that it would take 7 minutes until an "expert" answered my question, and not to leave the website page: "we will notify you if an expert needs more time." Unfortunately, "no expert was available," and I was left sitting in front of my computer screen for an hour!

When no email from an "expert" arrived, I clicked off the website and went to PayPal to check my account. Lo and behold, the "good faith deposit" that was supposed to be pending was taken out.

So then and there I went to the resolution center to file a complaint. There I saw a message in a box asking if I was having problems and saying I could contact "customer service" 24/7. So I contacted them and explained my situation. The man, named "Dave," did not speak English well (of course), and he was rude. I explained to him that I did not pay to be blown off and made to wait an hour. I told him that I am a small business owner, that I know how PayPal works, and that something "completed" cannot be in a "pending" status. This really "confused" him, and he tried to run around with me until I flat out called him a liar and demanded my money immediately. He continued to try to "satisfy" me and told me an "expert" would soon answer my question.

I stayed on the phone with this man for 10 minutes, going back and forth, telling him that I was not satisfied and had not received an answer, that my question was a medical one, and that I was going to the doctor in the morning anyway. I cannot wait 24 hours (this, he said, was their "policy")! Where is this located on the site? Nowhere!

He then told me, "I will refund your money, but it can take 3-5 business days." I told him I think not, and that because I paid with PayPal and they took it out immediately, they could put it back right now. He stuttered a bit, and when I told him I would report them to the BBB and PayPal, his attitude shifted and he was very nice. I requested a confirmation number, and "regretfully they do not have confirmation numbers," but I could have his name and employee number. Ugh, who doesn't use confirmation numbers?

So I told him that if I did not receive my money in 15 minutes or less, I would not only report them to the BBB and PayPal but also leave feedback all over the web. I bid him good day and hung up. Guess what? I got my refund in less than 5 minutes. It can be done!

If they scam you, call this number, which is impossible to find anywhere on the web: 1-888-587-8220. It is open 24/7.

Conclusion: this site is a scam. Beware, beware, beware!

(All of this over $15? Yep... It's my money!)

Company: JustAnswer.com
Country: USA

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