Best Buy
GeekSquad Best Buy/Geek Squad bills $667 to repair on/off switch on an 18mo old $450 compute
- 10-02-2011
- 11
Bought a computer from Best Buy for $450.18 mo later the "on off button" not working. Took to Geek Squad, have IN WRITING estimated repair of $106. Seemed steep for the button but agreed to the price in JULY 6 weeks later got a CALL from the GoonSquad to come pick up the computer for$667 bill! I said..."you must have the wrong computer, my estimate was $106 can I get a fax or email with the repair itemization?" GoonSquad: "no, you have to pay the bill first and then you can get the invoice/itemization. "I say WT HECK? That is unethical! I have spoken to numerous Best Bully and Goon Squad reps, and no one will honor my contract, showing $106. THEY SAY that they have agreement for repairs at $667. I ask for proof, anything in writing? NOPE. Anything on voice recording? NOPE. Just the goon squad notes in their computer saying someone in my family agreed to the $667 charges... Do NOT trust them or pay for their rotten service. Our family will NEVER buy anything from Best Bully or Goon Squad again! BTW they sent me a letter stating we abandoned the item and have 30 days to pay up or lose it! GoonSquad!
Company: Best Buy
Country: USA
State: Michigan
City: Utica
Site: bestbuy.com