Geek Squad
Geek squad customer service

I took my broken computer to the geek squad, (I bought a $400 insurance along with my computer from geek squad). They told me that my hard drive crashed and that he would take 3 weeks to repair it. Fine a little long but I guess it gives you an insantive not to destroy your computer. After 2 weeks and a half I came to the store to pick up my computer and the geek squad agents told me oups your motherboard has crashed to we need to resend it (first mistake). The agent told me we are going to resend it in express you'll have your computer in a week. I got my computer 2 weeks and a half later (second mistake/lie). I go get my computer and the geek squad agent tells me oups we do not have the CD to re-install your operation system so we can't do it and you have to order one from HP (OK what the F... First you could have told me that earlier so I could get the CD earlier which would have avoided another useless delay second I had to buy a $30 cd)

So little analyze 99.9% of the computer won't crash the first 2 year and anyway you have the manufacturer warranty during this period. Now $400 of insurance $30 of CD plus 6 weeks of aggravation = do not buy geek squad insurance.

With the money and what the aggravation is worth I could have bought another computer better than my 2 years old PC or just took somebody else insurance.

How to improve geek squad services??? Ok repair faster, do not send back a broken computer, be more respectful of your clients time, do not lie to them and have a costumer services that apologize in action no just in words. If you tell me you are sorry and that you continue to mess up you have no credibility.

Company: Geek Squad
Country: USA

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