Verizon
Customer & Technical Service

After I first put up my Verizon DSL, they stated they'd deliver me the device (that they did) which my support prepared day could be 6/12. That day arrived about also it didnt work and so I tried troubleshooting using the incorporated disk and contacting, but after around one hour of initiatives, they explained the support-prepared day wouldn't be for another week.

I waited another week, where stage it nevertheless didn't function. I subsequently spoke to three diverse Tech-Support Repetitions on a single evening in a number of phone exchanges, re-detailing and attempting numerous items to repair it. None worked so that they stated they'd need to deliver somebody out to check on the difficult-cable contacts towards the home.

I had been rudely setup by having an appointment from the individual I had been used in this and that I ensured I'd not need to become current because it was during work-hours. They assured me the job might be completed without me. Two nights later, about 12 hours before these were planned to exhibit up the following day I obtained a memory telephone call confirming that I'd be-at the home once the support technology arrived by.

I described I'd previously confirmed obviously that I'd not need to become there, particularly because the Community Software system was about the first-floor privately of the home with obvious entry at4' above the floor. I'd to claim with this specific Repetition that I'd been with Client and technological assistance for months within the span of atleast 10 individual telephone calls which it was truly inconvnient.

They eventually decided and established it-up without me being there. Within the span of the full time I'd DSL, there have been numerous failures, some on the daily schedule. Really annoying and Verizon was never thinking about altering my statement till I confronted to alter support or held them about the point fighting to get a lengthy time period. Never again might I get Verizon DSL, web, or wire!!

Company: Verizon
Country: USA
State: New Jersey

  <     >