Verizon FIOS
Installation Delay and Bad Customer Support Service

I improved my Verizon high-speed Intention to FiOS nowadays, and also the specialist screen was planned to become 8am-12pm, however they didnt show ontime. I named at 2pm, the client support broker is good and explained it'd be considered a small wait, the specialist will be half-an hour to 1 time. Nevertheless, till 4:30 pm nevertheless nobody arrived, I named 800-837-4966, and you will find way too many automated options which provide me to incorrect department as well as one department spend time my telephone call. Lastly one individual responded my issue and explained the specialist was on the road to my likely, now's 5:08pm, lastly one guy arrived and he explained he was designated this work 45 mins ago. How horrible! Easily didnt contact over and over, I'll spend my whole-day

It reminded me last time the poor encounter about adding Verizon high-speed intention, that point, the routine time could be 12:00pm-6:00pm and also the specialist turned up finally moment at 5:45pm, nevertheless, after he mounted the equipement, the technological assistance department currently out-of workplace hour, he couldnt make certain concerning the service of intenet before he quit. I had been informed it'd function appropriately tommorow day, nevertheless, another horrible waiting-time occurred, the web didnt be activiated, and named customer support over and over, lastly after 4 times, another specialist arrived and energetic it. However the intenet rate isn't as quickly because it said to be.

Anyway, I'm really unhappy with verizon support specifically for the specialist assistance as well as the customer support telephone is way too many option to move one to the best department in addition to reprensatative perspective is also poor, particularly female. (cuz I'm feminine?)

Company: Verizon FIOS
Country: USA
State: New Jersey
City: Harrison

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