Verizon FIOS
FioS installation & Bad Customer Service

I improved my Verizon high-speed Intention to FiOS nowadays, and also the specialist screen was planned to become 8am-12pm, however they didnt show ontime. I named at 2pm, the client support broker is good and explained it'd be considered a small wait, the specialist will be half-an hour to 1 time. Nevertheless, till 4:30 pm nevertheless nobody arrived, I named 800-837-4966, and you will find way too many automated options which provide me to incorrect department as well as one department spend time my telephone call. Lastly one individual responded my issue and explained the specialist was on the road to my appropriate. At 5:10pm, one techni cian ultimately arrived and explained he was designated the task about 45 mins ago. How horrible easily didnt keep attempting to contact.

It reminded me last time the poor encounter about adding Verizon high-speed intention, that point, the routine time could be 12:00pm-6:00pm and also the specialist turned up finally moment at 5:45pm, nevertheless, after he mounted the equipement, he explained the service couldnt be achieved since specialized department was out-of workplace hour also it could be good from tommorow morning. Nevertheless, 24 hours later, the intenet nevertheless not be triggered, and that I created phone a lot of occasions, usually stated report confirmed your support was activited about the day you installed it. After 4 times, lastly another specialist arrived and resolve the issue.

Anyway, verizon specialist is really therefore however the installment agreement is also poor. Furthermore the client support individual is also rude as well as spend time my telephone call. I'm super unhappy with verizon

Company: Verizon FIOS
Country: USA
State: New Jersey

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