AT&T Dsl
Conflicting Reconnection Payment Amounts After Service Interruption

Contacted AT&T today about service interruption. The customer support rep told me that I would need to pay the past due balance was $76 and then they would be able to restore services. After going and making an $80 deposit I called them back on the direct line to the department that the rep works. I was then advised that they could not restore services for the $76, instead I would need to pay $135. Come on AT&T! I know that you are a large company and it is hard for everyone to get on the same page but where is the line drawn? When do you hold your reps accountable for what they advise customers? Valued customer? That is definitely not what I felt like today. Instead I felt like someone you guys could do with or without. I guess that is the truth of it. After all I'm just one account of many, right?

Company: AT&T Dsl
Country: USA
State: Kentucky

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