Geek Squad
Charged $149.99 to Fix Virus That Was Only a Protection Setting

There has been 2 problems the 1st is I paid for a setup and recovery prg for the computer well 1yr later I need the recovery disk and they didn't give it to me and told me I had to pay for another one...

2nd I had a problem with the computer they looked at it and said it was a virus and it would cost 149.99 to repair it I said I would only pay it if it fix the problem... So the said it would well it didn't... And then after I made the payment the Geek Squad went back into my system and said it was a virus protection setting issue which didnt cost anything to set to begin with. If they would have just said that's what it was to begin with I wouldn't have had to pay anything and now I am fighting with them to get some kind of refund back. I feel I should at least get half.

Company: Geek Squad
Country: USA
State: Washington
City: Tukwila
Address: 17364 Southcenter Parkway
Phone: 2065744617

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