Geek Squad
Paid $400 to Clean Two Machines and Viruses Remained on One
- 02-26-2010
- 16
Electronics and household app.
Geek Squad is hardly a company that you can trust to repair your machine and give it back to you in one piece. We've had them remove two viruses on two machines simultaneously and were not happy. Upon receiving them back they still had instances of the virus on the desktop of the computer. To their defense, the other machine appeared to be completely removed as it never came back, however I did have to hire another company to remove the virus on the one that didn't get completely removed.
After the $400.00 I paid Geek Squad to clean up these two machines, I paid $104.99 to completely clean up and optimize my machine. The company I found to do it was secureremotesupport.com.
The technicians at secure remote support were courteous, and did a good job. Their cost to remove the virus plus optimize the machine was much less than Geek Squad charged and they did a phenomenal job. The customer service was top notch and the job was done to a 't.'
My advice is to at least check out another company that offers similar service and to try to stay away from Geek Squad. The company I mentioned did a good job, and so far, I am quite happy.
Company: Geek Squad
Country: USA