Best Buy
Foul play - Laptop / Geek Squad

I purchased a Mac computer January 29th in Portage Michigan. Not even 90 days later the screen blacked out. I took my computer to a Best Buy store in South Elgin Illinois for repair. They kept it for a few days and called me to pick it up. I came home and turned it on and the screen was working. Now the problem was that my keys were not working. I immediately took it back and they couldnt resolve the problem and allegedly sent it out. After 2 plus weeks I was contacted and told that there was spill damage and there was nothing that they could do. I am totally dismayed. There was never anything spilled on the computer and I didnt even have it for 90 days. I have purchased many items from Best Buy including cameras, Wii system etc. I am so unsatisfied with the service. I have been a loyal customer and rewards member for years. Best buy could have atleast offered a refund or a replacement if they stand behind the products the sell. What was mysterious was that the determination of so called spill damage didnt come till much later. This was not caught by the geek squad. If there truly was damage it may have occurred while in the care of the store or whomever they sent it to. I will make the efforts to seek recovery on the amount I spent for my computer.

Company: Best Buy
Country: USA

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