Geek Squad
Virus Removed but Microsoft Office Broke and Company Denied Liability

I can't begin to express how awful my experience with Geek Squad by Best Buy has been. I hired them to remove a virus from my home computer. I should have known this would be a terrible experience when 10 minutes after the scheduled window of time, when I called to inquire about the exact time the associate would arrive, I was told "Sorry they called in sick, you'll need to reschedule". What?!?? They had no back up scheduled and I had already taken the morning off of work. They finally agreed to send someone to my home later in the evening, after much complaining on my part. The technician was nice enough and removed the virus, my computer booted up fine and seemed to be working. However, when I later tried to go into Microsoft Office, it was not working! Upon calling and informing Geek Squad, they told me they did what they were contracted to do (remove the virus) and aren't liable for the Office issue! What? I'm out 300 dollars and the computer doesn't even work like it should. I would seriously consider an alternate route vs. Geek Squad for any and all computer issues.

Company: Geek Squad
Country: USA

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