Geek Squad
Put on Hold 53 Minutes and Manager Refused to Speak With Customer

Geek Squad put me on hold for 53 minutes and 14 seconds, on the evening of 13 October. I called the Geek Squad to see if I needed an appointment to bring my lap top. The gentlemen whom I talk to put me on hold. After 44 minutes and 5 seconds of waiting.
I call Geek Squad on my cell phone, I was able to talk to someone and I requested to speak to his manager (while I am still waiting on my home phone). He put the phone down, and inform the manager, that I wanted to talk to her. I overheard her ask why do I want to talk to her. When he told her because I was waiting for over 44 minutes she told him to put me on hold for another 44 minutes. He did put me on hold without saying anything. I waited for a total of 53 minutes and 14 seconds.
I hung up and called Best Buy store manager. I told him what happen. He said he will talk to the Geek Squad manager. As of now I have not gotten a courtesy phone call on the outcome of his meeting. All I want is an apology no more no less.
I end up using. I was not put on hold for more than 2 minutes and was treated like my business makes a differrent. Service is plus 10 of 10. Sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company. Plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome.

Company: Geek Squad
Country: USA
State: California
City: Fairfield
Address: 1547 Gateway Blvd
Phone: 7074321330
Site: geeksquad.com

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