Geek Squad
Best Buy #136 Put on hold for 53 minutes and 14 seconds. Geek Squad Customer Service rating is minus 10 on a scale of 1 to 10,10 being the best

Geek Squad put me on hold for 53 minutes and 14 seconds, on the eveninng of 13 October. I called the geek squad to see if I needed an appointment to bring my lap top. The gentlemen whom I talk to put me on hold. After 44 minutes and 5 seconds of waiting.
I call geek squad on my cell phone, I was able to talk to someone and I requested to speak to his manager (while I am still waiting on my home phone). He put the phone down, and inform the manager, that I wanted to talk to her. I over heard her ask why do I want to talk to her. When he told her because I was waiting for over 44 minutes she told him to put me on hold for another 44 minutes. He did put me on hold without saying anything. I waited for a total of 53 minutes and 14 seconds.
I hung up and called Best Buy store manager. I told him what happen. He said he will talk to the geek squad manager. As of now I have not gotten a courtisey phone call on the out come of his meeting. All I want is an apolozy no more no less.
I end up using. I was not put on hold for more then 2 minutes and was treated like my bussiness makes a differrent. Service is plus 10 of 10. Sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company. Plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome.

Company: Geek Squad
Country: USA
State: California
City: Fairfield
Address: 1547 Gateway Blvd
Phone: 7074321330
Site: geeksquad.com

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