GeekSquad And BestBuy
Laptop Repair Delayed Weeks and Returned With Blown Power Cord

I have a laptop, had a problem with it, brought it to the store where I purchased it. 1st problem, Geeksquad employee stated he would fix it under "warrantee" have it done in 1-2 hours, I waited, then called to pick up, he then said oops I meant 3-4 days...

I then spoke to Mario-the IT manager, he then said he'll have it done 5-6 days, and would send it to Toshiba the manufacturer, so I agreed, 6 days past, I called for it, and it was still being sent, but not to the manuf. He sent it to Geeksquad headqtrs. It sat from 03/27/09 till 04/22/09 then it was repaired, and sent back, with problems (which they just tried to blame me for it)

So I returned the laptop for additional repairs, and they returned it back to me with a blown powercord (and they said I did it) I never had a chance to do anything... Now I have a laptop in worse condition than it was, and it took till 04/26/09 to learn all this...

Most companies... Would either just replaced the laptop, and or all the parts... And excepted the error (s) but not them!

They have way too young of personnel... Now I'm going to be out not only more money, and time without this computer... Replace the dang thing...

With another laptop... I will be following up with every contact I can

Never use bestbuy or Geeksquad... I will post this everywhere I can...

Whatever happened to helping the customer and "making it right" not with them!!!

Company: GeekSquad And BestBuy
Country: USA
State: California
City: Oceanside
Address: Vista Way
Phone: 7604393210

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