Geek Squad
Poor service

I sent my HP laptop to Best Buys GeekSquad to have my cooling fan repaired which was under warranty. When I got it back, there were scuffs on the corners. They also informed me that my WIFI drivers do not install, however the day i brought my laptop in, I had been using the WIFI everyday for close to a year. All they did was replace the cooling fan, now I cannot use WIFI. They would not do anything but offer me a $130.00 charge that would "fix the problem" Why would they even run a systems check or touch my OS when all they had to do is fix a hardware problem.

They would not take responsibility for their mistakes and probably messed something up on purpose just to make more money.

Company: Geek Squad
Country: USA

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