Best Buy
Told to Contact Parts Department Then Sent Back to Toshiba

I have a Toshiba laptop purchased from Best Buy under the standard one year warranty. I contacted Best Buy online when the computer acted up, and they assured me that if I brought the laptop into the store they would take care of it. They also told me that they had to, and not to contact toshiba.

I took in the laptop, and the power cord was bad. They took all my info, assigned me a service plan number which detailed all my info, serial number, etc. Then, they said I had to call the "parts department" and get the item shipped.

I call the number, and they have to reenter all my info - they can't use the service plan number I received from the geeksquad. I spend a good ten minutes giving her all the info again, to be informed that they can't help me because "Toshiba's website is down" and it's my problem now, I'll have to contact Toshiba.

All this after being told I had to deal with Best Buy. This is horrible - I went out of my way to drive to a Best Buy, wait in line, then was told I was all set and just need to call the parts number. Then the parts number tells me I'm SOL. I am never buying anything from Best Buy again, and am spreading the word all over online.

Company: Best Buy
Country: USA
State: Washington
City: Tukwila
Address: 17364 Southcenter Pkwy

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