Verizon
Charged for router I never ordered and had returned

When I transferred my broadband service from New York State to Florida, Verizon inexplicably sent me a router via UPS. I came home and found it in front of my door on February 23. I never ordered this or any other equipment from Verizon. I called Verizon and asked them where I should return it to. They emailed me a return label on February 25 and I brought the box to UPS that day. UPS tracking shows the package was delivered to Verizon on March 2.

Ten days later on March 22, Verizon charged my Mastercard for the router I returned to them - and which I never ordered in the first place. I've called Verizon twice. Both times they admitted they received the router. They haven't credited my account for the money they stole from me. Two days ago I emailed their CEO and still have received no answer from him. I've reported them to the Federal Trade Commission and the Florida Attorney General. They still have my money - for nothing. I'm thinking I might have to sue them to get my money back from them.

Company: Verizon
Country: USA
State: Florida
City: Tampa
Phone: 8005676789

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