Paypal
PayPal Misleads and Deceives

On 4/4/01 I bought an item from a paypal user, right after sending the money, He told me he didnt have the product. I called paypal instantly to get my money back. Paypal told me, this transaction is labelled COMPLETE, that they are sorry they can not do anything about it. I was very pissed off over this, called back a second time demanding to talk to security or something. They told me the same thing, this transaction is complete, we cant do anything about it. I told them, thats too bad Im calling my credit card company and having this transaction removed, they had nothign to say I hung up. I ended up getting my money back by the other paypal user sending me money back through paypal.

On 5/22/01 I sold an item to a paypal user, per their misleading deceptive rules I waited till the transaction said COMPLETED, then I handed over the item.

On 5/24/01 paypal contacts me via EMAIL, telling me they THINK there was fraud involved in my transaction to tell them all about the transaction. I demanded they tell me what they are talking about, I demanded to know where the fraud was, was I fraudulent???

A few days later I got a no answer response. I finally called up paypal demanding to know what was fraudulent, how what where when. They told me they cant tell me that information per security reasons...??? Its my money they are taking, that information is QUITE due me.

As far as I am concerned, there was no fraud, they wont hand over information, then everything was fine. According to paypals policies its QUITE apparant NOW, that all transactions are REVERSIBLE for 30/60 days. Which means EVERY single transaction should NOT have ANYTHING deliverred, because paypal has the ultimate option to take your money from you. Paypal has the WORST customer service I have EVER experienced in my life, they refuse to listen they refuse to divulge information PERTINENT to me getting my money back and or item.

All they know how to do is read from their idiots handbook, and then hang up. BEWARE of this company, it is NOT safe to use paypal, they are a MOB style business.

Company: Paypal
Country: USA
State: California
City: Palo Alto
Address: 1840 Embarcadero Rd
Phone: 6502511100

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