PayPal
Laptop Damaged by Liquid, $419.99 Claim Denied as Not Qualifying

I bought a laptop that was damaged by some kind of liquid (Coke or coffee). Please see pictures of the internal condition: http://photobucket.com/paypalfraud

PayPal will not intervene or honor my claim, as they stated in the following email:

Transaction date: Sep 6
Transaction amount: -$419.99 USD
Your transaction ID: xxxxxxxx
Case number: PP-593-168-xxx

Based on our definition of significantly not-as-described, this claim does not qualify for a refund. The claim was not classified correctly.

For more information about the claims process, please review the User Agreement.

Https://www.paypal.com/us/cgi-bin/? Cmd=p/gen/ua/ua-outside

Thank you for your cooperation.

Sincerely,
Protection Services Department

PayPal does not tolerate fraud or illegal activities. Your complaint has been noted in the record of the PayPal user you reported. If we find this user has violated our policies, we will investigate and take appropriate action. If this occurs, you may be contacted in the future about the status of this complaint.

To make sure future transactions proceed smoothly, we suggest you visit the PayPal site and click the Security Center link located at the bottom of any page. There you will find tips on how to avoid fraudulent sellers in the "Fraud Prevention Tips for Buyers" section.

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your PayPal account and click the Help link in the top right corner of any PayPal page.

Company: PayPal
Country: USA
Site: www.paypal.com

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