PayPal
Over $3300 Held for 20 Days After Two Online Purchases

I recently bought a laptop computer and paid $1750 to the seller immediately after the purchase. On the second day, when I logged in to my eBay account, I noticed the listing of the item I bought was gone, which means my eBay status shows that I never purchased that item. Later that day, I received emails from eBay telling me that the seller's ID may have been used for fraudulent activities against other users. I went to PayPal and filed a claim demanding to cancel the deal and have them reverse the transaction back to my bank account. However, their response was to wait 10 days for the seller to respond and then decide whether to reimburse my money. I contacted the seller several times, and there was no response either.

Since I needed a computer so badly, I had to make another purchase. This time it cost around $1600, and I also paid immediately after the purchase. However, this time the seller won't ship my item. It has been 9 days, and I also contacted the seller via email, and there was no response from him. I had to file another claim via PayPal. Basically, the people at PayPal told me to wait another 10 days for their so-called investigation.

The entire situation is extremely unfair to me. As an honest buyer, I was only looking to buy an item off eBay, and now I can't get the item I bought, and PayPal is "kidnapping" my money, which adds up to more than $3300 for 20 days.

* I will follow up on whether I get my money back.

Company: PayPal
Country: USA
Site: paypal.com

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