Comcast
Fraud and cheating

I have been getting comcast cable and internet for the past 3 years. Its the only cable company in my area, and I can't get a dish because I'm in an apartment. I also don't want internet from the phone company because I don't have a land line. So I don't have a lot of options.

Every so often, my monthly bill will mysteriously increase. I call the company and they tell me its because I had a promotional rate and the time period for the promotion is over. I believed this THE FIRST TIME. But this has happened THREE TIMES. When I told them that I used to have a promotional rate and they already increased my rate, they just say the same thing back to me. They don't have an answer. So their explanation is what? I had a promotional rate, the increased my rate but it was STILL A PROMOTIONAL RATE and then that promotion ran out so my rate increased AGAIN! That doesn't make any sense.

Another thing is, I asked two different customer service representatives at two separate times if I had the MOST BASIC cable and the SLOWEST internet, because I just wanted the most basic of both so I could keep my bill down. They told me YES both times, that I do have the slowest internet and most basic cable.

So I leave it the way it is. But with the rate increases, I finally decide to CANCEL my internet service. This increases my internet rate by 25 dollars a month, which I think is ridiculous but its worth it in order to lower my overall bill.

ONLY WHEN I SAY I'M GOING TO CANCEL DO THEY TELL ME THE TRUTH. Apparently, I didn't have the slowest internet OR the most basic cable. I can go down a notch on both of these. So that's what I did. I have a reasonable rate right now, that they claim is not a promotional rate, but I didn't think that ever so often, my rates would be increasing due my 'promotional rate' running out. That's the kind of thing that should only happen ONCE, if ever.

Company: Comcast
Country: USA
Site: comcast.com

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