Time Warner Cable
Increased promotional rate

I'm a current Time Warner internet customer about to enter my 11th of 12th month of service. I signed up for a twelve month promotion where the price would be fixed for that entire duration. However, I recently got another bill and noticed that it was just over $5 more than what I usually pay. I emailed the company to inquire why I'm paying more since the promotional period should still be on and got the following response:

"I have reviewed your account and the promotion you are receiving includes Standard Internet at a monthly discounted rate of $39.95 plus tax for 12 months. This promotion started on 8/19 and ends on 7/18."

I wrote back that those dates they mentioned only covered 11 months and am waiting to hear back from them. Beyond this I don't have any other proof, but I have a gut feeling that this was not done on accident and that Time Warner was trying to sneak this charge on my account in hopes that I don't notice. Has anyone else had this happen to them?

Company: Time Warner Cable
Country: USA
Site: timewarnercable.com

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