AT&T U-verse
Bait and Switch
- 11-04-2010
- 23
We were approached by an AT&T U-Verse door to door salesman about switching to their TV and Internet services. We were offered a better price than our current cable provider for similar services, so we signed up to switch. We asked the salesman if this was a promotional rate and would change and he assured us that it was not a promotional rate and that our pricing would not change. After installation, when we logged on to our web portal, we discovered that we were signed up for a 6 month promotional rate and our bill would increase by $25 per month at that point. Customer service's only response was that they are not responsible for claims made by their sales agents. They would not extend the contract rate past six months even though I have a copy of the initial contract that mentions nothing about a 6 month promotion. We filed a complaint with the BBB because this is an illegal practice.
Company: AT&T U-verse
Country: USA
State: Kentucky
City: Louisville