Dell
Billed for Canceled Order After Only Disk Was Delivered

I recently purchased a DVD-Burner, 80G HDD, ATA100 Controller card, DVD-R disk and a DVD-RW Disk! Well after placing my order (Items IN STOCK) I soon received an email stating that all the above EXCEPT for the DVD-RW was on Back Order for at least 3 months! By the way this was all purchased using Dell Financial. Anyhow, I decided to cancel the order. I called Dell and spoke with a person that said it was taken care of and cancelled!

Earlier this year I also purchased a Flat panel that I ended up canceling because it was on BO! Well guess what, I received it like 2 days after canceling the order! I refused shipment on it when it arrived! (This plays a part in the rest of my story)!

Sure enough I receive a DVD-RW (DISK ONLY) from UPS! My girlfriend had signed for the damn thing not knowing I had cancelled the order! Well next thing I know I'm receiving bills from dell financial for ALL THE ITEM LISTED ABOVE! WHAT? I called dell and told them that this order was canceled! The man on the phone said that dell had record of me accepting shipment for a Tracking #. Well I insured him that this was right BUT that I only rec. The DVD-RW (DISK) He then stated that the order showed that this was a DVD Burner! I told him the damn package only weighed. 76LBS not even a pound!

Anyhow I went to their website and found my order and IT SHOWS that all was cancelled EXCEPT for this DVD-RW (DISK)! I then thought to myself (IDEA) I have the packing slip! And sure enough the Packing slip even SHOWS that there was ONLY A DVD-RW (DISK) shipped! So I call back and get a fax # from both dell financial and dell to send a copy from their OWN website and one of the packaging slip and one of the Tracking #!

You would think that the DAMN PACKAGING SLIP would have been enough! BUT just when you think they finally got my account straight I get ANOTHER F*@*ING bill stating I owe them (x) amount of dollars! Next the phone calls from them will start!

Here is the kicker! I have been calling and calling and calling them since NOV. That means this has been going on for almost 1 YEAR! I've done ALMOST EVERYTHING ON MY PART (Emails, phone calls, faxing the info to show) Now it's time to do everything I can! It's time to bring a certified lawyer into this matter! Even if Dell called right this min. I would tell them to contact the person that will be handling this (MY LAWYER)!

One last thing: I feel for all you people that have had problems with dell and I REALLY think people should use there skills and WRITE to the Better Business Bureau ALSO! So post here and then go get a Piece of paper and a stamped envelope and write down what has happened! Because this is the ONLY way that Dell will pay for the TERRIBLE service!

Thank You for your time! Great board by the way!

Eric
Nashport, Ohio

Company: Dell
Country: USA
Site: dell.com

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