Dell
Network disk order delayed and billing address mismatch found late

I recently placed an order for a network disk at Dell. After more than 20 days, it doesn't come as the shipment notification sent to me. I wrote to support online which kicked the ball to phone support. Having called Dell 800 support line 4 times with 20 minutes waiting on line each time because the line was dropped once you gave the order number.
Anyway, long story short, finally I was told that the billing address of credit card payment is not the same as shipping address. Why can't they reject my order at the placement? Why do they take my order without checking it at the first place? Further more, they should let me know after they found out instead of waiting for me as customer to call them. They have my email address used to notify me the shipment. They are just terrible! Not a good service company. Since I have so many sites as option to buy computer and accessories, I will never use Dell or buy Dell at all for such poor support.

Company: Dell
Country: USA

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