Dell computers
Bad Customer Service

I have a Dell computer which is 10 months old. The hard drive went out. Best Buy replaced the hard drive but there was no operating system disk included when I bought the computer. Dell has been a nightmare. NO ONE speaks ENGLISH!!! First, they couldn't get my information right. Then, they sent me a tools system disk instead of an operating disk. I"m still waiting on the operating disk. How can you do customer service if you do not understand the customer? I offered to return the computer for a full refund but they replied that "That is not an option". I will never buy another Dell, and I will tell my clients to never buy another Dell. If you cannot do customer service, get out of the business.

Company: Dell computers
Country: USA

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