Dell Computers
New Desktop Booted With Error and Support Demanded $99 to Fix

On January 5 I received my Dell desktop and right out of the box I get an error message from one of the programs that was installed by Dell. I called the help center and after being passed around for about an 2 hours they finally tell me it is software and it will cost me $99 to repair. I refused.

I find the installed manual and it tells me to make an OS disk. I follow the instructions and the command to make the OS disk is not there. I call again and same thing $99 to consult and can't even guarantee that they can help. I tell them I get a new computer that doesn't work correctly and you won't to charge me.

I get transferred to customer service (that's a joke at Dell) and I tell them I want an exchange. They ship me around the phone system only to come back to customer service who says there will be no exchange. I ask for a return order. I get the numbers in an email only to find out there will be a 15% restocking fee and I will not be refunded any shipping.

They win the battle I will keep the computer but will bad mouth Dell to anyone who stands still long enough to listen.

Don't buy Dell!!!

Company: Dell Computers
Country: USA
State: Texas
City: Round Rock
Address: One Dell Way

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