PayPal
Claims denied on cancelled Yankee Candle order I refused

I want to let people know that not everyone is the same on eBay. You have some great sellers and you have a lot of rotten sellers. Some of the better ones actually care about the customer and not just the money. I will not bother categorizing, but there are also sections of eBay that I will not even bother venturing into. You might as well throw your money at them and leave. For the most part, scammers are in those sections, and it is too hard to pick the good from the bad when you cannot see them.

PayPal and eBay, being attached by the umbilical cord, are companies that show favoritism towards, of course, the big honcho, the power seller, the moneymaker. I should add that not all power sellers are bad, just most of the ones I came in contact with. I swear to God, it never fails. The seller can have the greatest feedback and then he decides to cheat someone, and I am standing in front of him. I think I wear a note on my head that says I am easy: "TAKE MY MONEY, RIP ME OFF" or something. I really need to take care of that.

Over the years of using eBay, I have become very untrusting, and that does not work at all. There has to be some trust or you just are not going anywhere with the process. I have learned a lot in the years on here, and in the years that I quit eBay when I got tired of all the hassle with the system.

My first claim to eBay and PayPal was for a brand new GE dehumidifier. I set it up the same day I got it, and the next morning I had a flood and a claim. The auto turn-off did not turn off, and that was my fault, so say eBay and PayPal. The seller offered for me to send it back at my cost, and if he found that it was a bad dehumidifier, then he would send me a new one. Like I was going to trust him to find the reason why it did that and be honest about it? Right! Meanwhile I have a sinking floor with a brand new wall-to-wall rug and pad that are drenched. He did not care, and neither did eBay or PayPal. He just lied through his teeth, if he had any, and said it was damaged in transit. The funny thing was that there was no damage to the box. Go figure! After a little over a year, LG, who actually makes GE products, sent a check to repair the floor and rug and to get a new machine. Never again. I left eBay, only to come back, of course.

7 claims in the years of being on here, and I do not remember getting my money returned on a single one of them. Does that tell anyone something? This claim that I am going to tell you about now just did me in.

In March, I bid on 3 Yankee Candle auctions by a man in Texas. It was not the first time I bought from him, but it was under another name. I paid for all three auctions together, and he sent them out through FedEx. A few days after paying, I received an email stating:

"I had some bad news for you. Fed-Ex almost destroyed your entire order. It looks like it fell off a truck and got run over.

Would you like me to refund all of the orders? Or just the items I can ship back out?"

I really was not sure what to do, and I told him, and he wrote me back saying:

"The witches brew, if I were you, I would keep. The set is a great collector's item. It would be good to put out at Halloween.

The pineapple had too many glass pieces to even think about trying to save it.

So let's do this.

I will refund the patchouli and one of the pineapples. I will find some more pineapple for you. As soon as I get them in, I will let you know.

Sound like a deal?"

I declined and told him I wanted to cancel the whole order. I did not hear from him until the next day, when he emailed me and told me he never got my message to cancel and the package was mailed. I told him I did not want it and it would be refused, since I had to go into the hospital at that time anyway. It came along with 3 other packages, and walking back to the house, I saw the return address and I turned around and gave it back to the Postman, telling him I was refusing it. It was taken back and put in the bin to send out the next day. For some reason, the seller has not received this package. I have no proof one way or the other, but I do know it was sent back. He would not do anything until he received the package back, and I had told him it was over a week ago that I sent it back and he should have gotten it by then. Still nothing. A couple of days later I wrote to PayPal for help. I should have known better. I put everything in the claim, and yet they found in favor of the seller, in both cases. The seller has proof that it was sent to me. I have proof it was sent back, but who cares? I told them everything that went on up to that point, but who cares? They certainly do not. I called PayPal on Friday, and the guy said to me that they probably would not find in favor of this seller on the last case because he would not have proof that he sent it, but they did, and they closed the case on Saturday.

So here I am. I hope that many people read all that happens on eBay and PayPal and stay away from them. You might have a good run for a few, and then you will find that person who is sitting and waiting to take your money. It is not worth it, it is not worth the stress.

Here is the letter I sent to appeal my case with PayPal. I do not expect to hear from them ever again after that.

4/22 1:02:33 pm

PayPal Protection Services Department

To Whom It May Concern:

I called on Friday about my claims, one that was still pending and one that had been closed. Knowing that the decision to settle the second case in his favor was made because everything that eBay and PayPal do is in favor of the moneymaker, I am sending this now. I want to appeal the 2 cases that you closed against me. He might have proof that he sent these to me, but more importantly, I have proof that I refused the order and it was sent back to him by the P.O. I never took possession of the last package. The case numbers are PP-159-237-203 and PP-159-248-142.

Since you and eBay are one and the same, it only stands to reason that you are going to stand up for the seller who brings you more money, and I totally resent that. As usual, you read what you want to read and nothing else, and you send out the form response. I did not state that it was a claim for not-as-described. It was a claim for over $60.00 owed to me for items that were cancelled after the first shipment was damaged, and he sent out another anyway. I have proof that the package was refused and given back to the Postman for return. Again, I repeat, I never took possession of the last package. You did not even ask if I had proof of the same thing as he. This was all written in my claim, but apparently it either does not matter or you cannot read. Whichever it was, both show that you do not care enough about the situation.

This whole case, along with all my others that I got ripped off for, with neither eBay nor PayPal standing behind me and returning my money, will be reported, and I will do everything in my power to get it returned. I am so tired of this favoritism both companies display, and so are many others. I am in the right about all the cases that I have put in claims for, and I have received absolutely nothing in return. I have been cheated more times than I can count, with nothing to show for it.

I used bold text for the more important things you should read so it makes it easier on you and you do not have to exert yourself in any way. You can get back to me about this appeal anytime. In the meantime, I will be posting all this on the web. Hopefully it will help others so they do not do business with either eBay or PayPal and find themselves in the same position as myself and many others.

Company: PayPal
Country: USA
Site: paypal.com

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