eBay
Counterfeit Claim Denied After $21.74 Return Shipping Cost

I received the goods on 08/20 from an eBay approved seller, megabyte500, eBay item number 261081391958. I mailed them back out the same day, which cost an extra $21.74, because they were counterfeit. The tracking details of USPS LC564683796US show that the package left Los Angeles on 08/23, and the seller did not provide a refund. On 09/15 I submitted a claim to eBay, and they denied the claim on 09/16.

On 09/17 I submitted a fax to eBay to appeal, which cost an additional $12.60 from my local UPS store. I am out of pocket $408.79 plus interest. I spoke with eBay on 09/21, and they are going to deny the appeal even though I have provided documentary evidence that I was sold counterfeit goods, including an email from Omega servicers confirming that the item was a counterfeit.

So there is no eBay protection for being sold counterfeit goods, and eBay has not taken any action against the seller for doing so. I tried submitting a claim through PayPal, but because I had already opened a case via eBay, which owns PayPal, I was not allowed to. I have now submitted a claim to my credit card company, which provides PayPal with the funds to purchase the goods.

Company: eBay
Country: USA
State: California
City: San Jose
Address: 2145 Hamilton Ave

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