PayPal - EBay
Don't hit the CANCEL button on your buyer complaint!

I bought a toy for my daughter on eBay because the seller kept saying in her description that they were "sold out everywhere" and I panicked because it was the only thing my daughter asked Santa for. I paid immediately via PayPal, $147.29. A half an hour later, I ran down to Toys R Us and they had the same toy for $79.99, almost $70.00 CHEAPER. I immediately contacted the seller via e-mail and telephone. She basically told me, "too bad, already shipped." Because she was so rude to me I opened a buyer complaint via PayPal to get my money back. My finger is broken and while I was filling out the form I accidentally hit the cancel button... Well that's it. PayPal says I cancelled the claim and it cannot be reopened. They won't investigate it and they won't refund my money. They tell me to try eBay, and eBay tells me to try PayPal. I researched the seller and she is a total fraud using forged headers in her e-mail address and a fraudulent name and address. She provided me an inaccurate tracking number on purpose, but I found the real one and since I refused the shipment, she got the toy back four days ago and I can prove it. I showed that to PayPal, and they still won't refund my money. What's worse is they keep trying to put it through my debit card and I get hit with a $26.00 fee each time. I am going to be out $200 with nothing to show for it! I have reported them to the internet fraud reporting agency and the BBB. Is there anything else I can do?

Company: PayPal - EBay
Country: USA
Site: paypal.com

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