Packet 8, 8X8
Ipoff, stopped service, cannot use service, will not close account and still being billed

I signed up for this worthless internet phone service last February. The service was borderline acceptable when I signed up and progressively got worse. A few months back, some federal regulations had changed regarding how emergency 911 calls are handled through internet phone services, and I received a flood of emails from this company stating that I must acknowledge this or my service would be discontinued. As this letter was not presented to me in a language that I understand, I was unable to acknowledge this and my service has been stopped for over a month. I called their customer service and stated the above, and they refuse to stop billing me until next February, and my service has been discontinued. When I told them I would cancel my credit card, they threatened me with collection, as they are able to hold people hostage to a year agreement. How can these thieves continue to charge me for a service they refuse to provide?

Company: Packet 8, 8X8
Country: USA
State: California
City: Santa Clara
Address: 3151 Jay Street
Phone: 8888988733

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