DirecTV
Bad Customer Service

One of my four receivers stopped working. I called to inform Directv.

They told me that they would gladly send a replacement, for a fee of 19.99 and a service agreement (which I never had for the previous 9 years) would be contingent. I was in total diagreement with this arrangement for several reasons, (which did'nt really matter much to them), so I decieded to discontinue my service immediately. The service rep assured me that my service was discontinued effective at midnight. That was four month ago and I am still receiving a bill for the service that I thought was discontinued. I put in a request again to day (after having to pay for the unwatched service, no receivers connected, and no refund for unwatched service.) FRANKLY I feel that they sent a signal to that box to blow it out so that I would have to receive a new one, so that they could place the service agreement. IF so I think that it's very poor marketing skills. All this is because I refused an upgrade on the old receivers. I heard somewhere " If It ain't BROKE, don't fix it.

Company: DirecTV
Country: USA
State: Louisiana
City: Gretna

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