Priceline.com - Priceline
Reserved Hotel Suite Turned Out to Be Smoking Room, Cancellation Fees Charged

I reserved what I thought was a jacuzzi suite for my husband who is training in Buffalo Grove this week. The hotel comes with a pool, fitness room. Beautiful pictures of the hotel. It looked like a really nice retreat for my husband I to enjoy a quiet night alone from the kids.

I double checked everything. Mileage to and from training site. Made sure it had a pool, non-smoking room. Everything. After I had accepted the reservation, a description of a regular room pops up and it just so happens to be a smoking room.

I called their customer support line and was greeted by 5 of the world's worst individuals. 2 of which were to have been supervisors. The bottom line was It could not be corrected and if I completely cancelled the reservation it would cost me $72.50 for the room and an additional $25.00 for not cancelling 24 hours in advance. Even though I had just made the reservation 5 minutes prior to the call to their support team.

I was informed by the last supervisor who claimed to be a computer wiz, that Priceline is the biggest online reservation company available. I promise to do everything in my power to make him eat his words. "Do I hear lay-offs?" Computers are not perfect, but since this has happened I have heard several horror stories from friends and family that makes me wonder how such a crooked company is legally able to stay in business?

Company: Priceline.com - Priceline
Country: USA
Phone: 8006579168
Site: priceline.com

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