Dell
Replacement Computers Never Arrived and Refund Still Pending

I bought my kids a dell desktop series 4300 for christmas. We ordered it early to have it under the tree for the kids to open. We set it up on 1-1-02 after only nine days of using it I started to have a few problems: The tower made loud noises, I was having error messages appear, the screen would freeze up and sometimes the screen would go black. After many calls to the tech dept and being transferred from one person to the next and always getting different answers, they finally replaced the motherboard.

Then 2 days later the problems continued and after they tried to walk us through to fix our problem, we insisted that they replace the unit but they decided to replace the hard drive next. After replacing the motherboard and the hard drive we had to re: install everything back into the system (the computer was blank - No Icons or anything)

By 1-18-02 we were promised a new system and they said we would have it by monday 1-21-02. But no computer came and we called for a trace on Tuesday, only to find out that the shipping company Dell used delivered my new computer to a Mr Chang. So they were sending another new computer (#3) due to arrive in five days. But Monday came and went and still no computer, but on wednesday Dell gave me a call to see how I like my new computer (which I never got) I tried to keep my cool and gave her the short story and after she tried to trace the last computer she advised me that my account was now CLOSED. So why not I had already paid for the computer by credit card on Jan 5.

We called Dell later that day and they said that they would credit our account, but that's for keeping the customer HAPPY. I'm still waiting for my money back and now I have No COMPUTER.

Thanks Dell... I hate you

Company: Dell
Country: USA
State: Texas
City: Round Rock
Address: One Dell Way
Phone: 5123384400

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