Jennifer Convertibles
Terrible experience

Entered Jennifer Convertible on Sunday, August 5 with my daughter. The salesmen was working with someone else when we walked in. We hovered around the door for a while and no one acknowledged us. We began to walk near the center of the store and the salesmen acknowledged and asked if we had been in the store before, and we said yes. He said he would be with us and if we had any questions we could let him know and he gave us his name. He finished with the customer he was working with and another couple walked in the store and he walked pass us rushing to greet this couple.

I said excuse me could we ask you a question (we were seated on a couch that we wanted to purchase). He said he had to greet the couple that just walked in and I said you did not greet us when we walked in... Do you have time to answer our questions. He said "no" and proceeded to go to the other couple who came in after us. He left us sitting and totally ignored us and began asking that couple how could he help them. We walked past him and asked his name and he told us what it was. We were denied service and my twelve year old was stunned that he completely ignored us as if we were not considered as customers.

I would not like to think that this had anything to do with race, but I will mention that my daughter and I are African American and the couple that he was rushing to help were European American. Appalled and disgusted. I am writing this to discourage anyone from shopping in this store. There are plenty of other good furniture store in Danbury that offer good service and high quality sleep sofa. I purchase one from another establishment.

Company: Jennifer Convertibles
Country: USA
Site: jenniferfurniture.com

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