Conn's Appliance
Mitsubishi TV Sparked and Burned, Weeks Without Repair or Callback

We bought a brand new Mitsubishi 65" TV the last week of September. We had it 2 weeks and the remote died. It took 3 weeks to get a new one. After only 2 months the TV quit working. It took Conn's over a month to show up to repair it. During the repair the TV sparked and flames and sparks flew out the back into the technicians face. We have called the service center several times and have not spoken to a manager yet. We were told that they were going to try and fix it again. We have made 2 payments on a non-working TV and no one will return our calls. A repair is no longer an option, we refuse to have this on our home. Things that are less than 3 months old should not catch on fire.

We took the complaint all of the way to the corporate office in Beaumont and the first time we called we were told by the customer service tech (so called) that he could not give us the phone number to the corporate office, that he did not know it. He then hung up on us when he was told that he was lying to us. When we finally got the corporate person in charge of customer service, he was very rude to us as well and basically told us that we were out of luck and that either they would try to fix the destroyed TV again or nothing.

It took us 3 months to finally hear back from a service center manager of the Houston service center. He was also of no help and very rude. It is interesting that even the store managers had no luck in getting these people to return calls or fix the situation.

Company: Conn's Appliance
Country: USA

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