Sears
Service Contract & Sevicemen Orlando Florida

I purchased a Sears warranty contract, for the second time. The first year of the contract all was fine. The second year of the contract was horrible. Customer Service appointment makers lie. When you call they promise a certain day and a window between 8am-12pm. When they call to confirm the appointment they give a window of 8am-5pm and the serviceman shows up around 6-7pm. Customer Service tells me the parts are on the service truck. Lie. My part had to be ordered and it took a week for the part to arrive.

After arrival I'm told to call back for an appointment, which takes another 3 days and Customer Service gives me the same lip service regarding the 8am-12pm window, and when they call its the same window again 8am-5pm. The part is replaced. Two weeks later the entire washer shows "F" which means brain is dead and nothing works on the washer. Call Sears again. Get the same lies and run around. The Serviceman arrives and can't find the problem and calls help. Decision is "brain" but part is not on truck. No problem the part is at a local store. So serviceman tells me he'd pick up the part and PROMISES to return the very next day with the part and finish fixing the washer.

Next day no Serviceman. Call Sears again and am told part is on truck however my appointment was set for three days later. I advised Customer Service what the serviceman promised and the part is on the truck so why can't he keep his promise. Customer Service won't budge. Appointment in three more days. However they will file a complaint with Customer Relations and a Customer Relations person will call me to resovle the complaint. No call from Customer Relations.

Sears is a LAIR. Appointment maker are LIARS. Customer Service Reps are LIARS. Serviceman are LIARS.in the mean time I've taken three days off from work without pay and had to wash my clothes ate the laundrymat. I will never purchase a product from Sears because of the Service Warranty. This is just a short version of what I've really went through with Sears Service. Buyer beware!!

Company: Sears
Country: USA
Site: www.sears.com

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