Sears
Warranty and Service - In home service

We bought all of our appliances for a new home 2 1/2 years ago from the local Sears store... Great experience. We bought an extended warranty on several items. Now, Sears will only tell you what DAY they are coming and will not give you a time frame (i.E. 8 AM to noon). I have to take a whole day off work. Not acceptable. Then, a service person shows up and diagnoses the problem, tells me the part will be shipped to our house and to call Sears when it arrives. Of course, it doesn't come and two weeks later I get a call from Sears that their tech is scheduled to arrive the next day to install the part. I tell them I don't have the part yet. They will reorder. This scene happens all over again two weeks later. As soon as the repair is made (always by a different tech that doesn't really know the problem), Sears begins calling wanting me to renew my warranty now (expires next year), and add other appliances. I have told them "No" twice in two weeks. I'm not happy with the work done. The washing machine they worked on makes beeping noises throughout the cycle that it never made before... The dryer they said was not working because of an obstruction in the vent pipe which is not covered by the warranty is actually not obstructed in any way. I will now have to take another day off of work to arrange to have both looked at and start the process all over again. Ughh!!

Company: Sears
Country: USA

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