Boost Mobile
Short Code Texts From 95495 Not Received After 15 Support Calls
- 02-27-2012
- 28
Electronics and household app.
On Friday the 24th I contacted your so called CSRs 15 different times over a 11 hour time frame. The issue I am having is I am NOT receiving short code text messages from 95495. I was told so many different reasons as to why, only to find out at almost 5pm PST that a ticket needed to be submitted. So I talked to a supervisor Charlie id# TS704066 who had a rep named Daniel id# NI447476 submit one for me.
Was told it would be another 24-72 hours (did I mention I was on the for 11 hours). Fast forward to Sunday 02/26 when called to check this ticket, I was finally told that I could NOT RECEIVE the short code due to the type of encryption the debit card company uses and the device I have.
On 02/27 I was finally told that the short is not compatible with Boost Mobile, and that there nothing more to be done. So now after all the time and stress that Boost put me throughout they CAN not and WILL not even compensate me.
Company: Boost Mobile
Country: USA
Site: boostmobile.com