Best Buy
Extended Warranty Not Honored on Broken Asus Laptop

I Purchased a new Asus laptop brand new. Also purchased the extended warranty that if they could not fix it in the store they would replace it. Well Bought it in September, used it two weeks or less. The computer broke and took it in for repair while traveling in Bellevue Washington. They called and wanted $239 to fix it. I explained I had the warranty, they would not fix it. Then I went to the nearest store at the time and they said it was still setting, no one looked to see I had a full warranty. Then they did not fix it and I still do not have the computer. Went in yesterday and ask why they Jot fixed it waiting for Parts. Why in the world would anyone buy a computer from this company. I don't normally do this but others need to know tha. T, Best Buy Lies about the service and support. Three months later I still do not have my new Asus Laptop and maybe never get it back. Don't buy from them they are not honest. Jack

Company: Best Buy
Country: USA
State: Washington
City: Bellevue
ZIP: 98005
Address: 457 120th Ave NE
Phone: 18882378289
Site: bestbuy.com

  <     >