Tmobile
Customer service

I have been with tmobile almost 6 yrs. I have purchased over 20 phones and pay for 4 lines. I purchased a G1 over a yr ago and the speakers went out, no reception, dubbed voicemails and texts. They replaced it with another. Same problem. Replaced it again. I'm still having troubles. After sitting on hold (longest hold time to date, 2 hrs 16 mins) who has that kind of time? Only to get the run around and 0 feedback. Telling me, they can replace the G1 with another G1 or, charge me 217 with a 50 dollar mail in rebate on a G2 with a contract extension. Why would I extend my contract after getting the run around for over a yr? And to cancel, they want to charge me 200 a line. After 6 yrs of being a loyal customer, I feel I am being taken advantage of. Customer service is a joke. I am letting my contract expire. If they continue to breach their contract, I will cancel my account, blog the heck out of them, report them to the better business bureau, get my lawyer on it and pay a little bit more for verizon. At least the customer service and phones will be decent. Not too mention, I won't get the run around and excuses that tmobile customer service offers. FAX CEO OFFICE 813-351-4100 and email P. Humm@t-mobile.com but don't expect results. Those fat cats are sitting up there getting rich off their customers and to be honest, with all the out sourcing they do, it just tells you they are out for themselves and don't much care for the customers that keep them in Business. VERY angry, VERY disgusted, once loyal customer. My loyalities lie with a great company. Tmobile is no longer a great company, so my loyalty ends here.

Company: Tmobile
Country: USA
State: Washington

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