Sears Home Services
Wine cellar service appointment canceled without any notice

The cooling unit in my Vinotemp wine cellar isn’t cooling properly, so I contact Sears Home Services as this is in a second home in Lecanto, FL. It’s fairly rural, and not many people service wine cellars. I make the appointment three weeks in advance, verify that they can service my unit (giving them the make/model/serial number) and make plans to take a day off work, drive two hours from my primary residence to my second home to meet the serviceman in a window from 8am to Noon. Sears had reconfirmed the appointment the day before.

Noon comes and goes, with no service tech and no call. After calling the 800 line (you can’t talk to the local people) I’m informed that yes indeed they do service Vinotemp units, but that the local technician canceled the appointment 30 minutes before the end of the service window... Yet doesn’t even contact us. They have my email/cell phone. I try and call the local store but of course am unsuccessful as it’s routed to a national call center. From there they connect me to “customer service” (yet another call center). After being on hold for twenty minutes while they talk to the real people involved, they verify that they CAN’T service my equipment.

I’m willing to bet that the brand won’t be removed from the list of appliances they service. I’m also stunned at the callous manner of canceling the appointment with no notification. I won’t be using them again for anything...

Company: Sears Home Services
Country: USA
State: Florida
City: Crystal River

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