Sears
Refrigerator repair skipped after missed technician phone call

I moved into a brand new home in July and purchased a new Kenmore, French Door, Fridge. Not 2 months later the refrigerator side of the unit stopped cooling. The freezer side still worked but I called Sears on a Thursday to have a tech come out and service it. The closest appointment was for the following Tuesday between 1pm -5pm. I waited and supposedly the tech called at 3pm, and due to not hearing the phone he skipped my service repair and went to the next appointment. I called Sears and they told me because I didn't answer I got skipped and now have to wait till Saturday for the next closest appointment.

So now everything in my fridge has gone to waste and am now eating out of two coolers filled with ice. Learning lesson, Don't miss the tech phone call even when your home cause Sears will make you take it right in the tail pipe...

Company: Sears
Country: USA
Site: sears.com

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