Sears blue service crew
$65 Diagnosis Charged, Ice Maker Fix Failed, Technician Never Returned Calls

Technician charged 65.00 for diagnosis. In 15 minutes he said the water pump needed replacement but everything else was ok. It was cooling and I needed a water pump for about alot of money. Takes about 10 minutes to replace one. I let the unit run and it became hot not cooling. I called the tech 3 times to ask him what to do. He did not return the call. I talked to 2 people in customer service and they said pay another 65.00 and we will come and check again. Obviously Sears does not care that 1 Tech does not return calls 2 You pay for a diagnosis which is incorrect and the they ask you to pay again. Never use this service it is a rip off to sell an expensive fix. It appeared that customer service was done out of a home (this is peggy) and they frankly don't give a dam about the customer or Sears. If you get Sheree don't waste your time. I will never buy another thing from Sears and I am positive they could care less. No wonder we buy everything from on line suppliers not Sears. Service means everything NEVER call this service

Company: Sears blue service crew
Country: USA

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