Sears home repair service
Appointment Canceled After Technician Ran Late

Two weeks ago I set up an appointment with Sears appliance repair to fix our dishwasher. The earliest Saturday they had was in two weeks. We waited the two weeks and then had to wait for a four hour window. I verified the appointment twice during the day and both times were told everything is on schedule. The window was from 1 to 5 and at 5 the technician called my wife and said he would be running late. He told her this after trying to talk her out of the work claiming it was too expensive, she could get it cheaper elsewhere etc. She told no, she would needed it today and would wait so please come on over no matter what time. At 6:30 we received an automated phone call from Sears saying the appointment was canceled and to call at a later date and reschedule. Buyer beware, just because their name is SEARS does not mean you will get professional services. In our case it was just the opposite! This was unprofessional, disrespectful and lain ruse and terrible service.

Company: Sears home repair service
Country: USA

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